Privacy policy

This policy explains what personal information Purelia collects at officialpureliaeu.com, why we collect it, who we share it with and what you can ask us to do with it. We only collect what we need to sell, ship and support your order.

What we collect

• Order information — name, email address, shipping address, billing address, phone number when you choose to give one, the items ordered and the order history.
• Payment information — handled by our payment providers. We receive confirmation that a payment succeeded and the last digits and brand of the card; we never see or store the full card number.
• Device and usage information — IP address, browser and device type, pages viewed, referring site and interactions with our emails, collected through cookies and similar technologies.
• Messages — what you write to our support team, so we can answer and keep a record of what was agreed.
• Marketing preferences — whether you subscribed to our emails and whether you later unsubscribed.

Why we use it

To take payment, despatch your order and keep you informed about it; to answer your questions and honour our guarantee; to prevent fraud and abuse of promotions; to comply with tax and accounting obligations; to improve the website and our products; and — only where you agreed, or where the law allows it — to send you marketing emails, which you can stop at any time from the link in any email.

Who we share it with

We share personal information only with the service providers that make the order possible, and only with what they need: our e-commerce platform and hosting provider, payment processors, fulfilment partners and shipping carriers, tracking and customer-support tools, email and analytics providers. We do not sell your personal information, and we do not share it with data brokers. We may disclose information where we are legally required to, or to protect our rights in a dispute.

Cookies and tracking

We use cookies and similar technologies to keep your cart working, to remember your preferences, to measure how the site is used and to measure the performance of our advertising. You can block or delete cookies in your browser settings; strictly necessary cookies are required for checkout to work.

International transfers

Our providers may process data in countries other than yours, including the United States. Where data leaves the European Economic Area or the United Kingdom, it is transferred under the safeguards required by law, such as standard contractual clauses.

How long we keep it

Order and transaction records are kept for as long as required by tax and accounting law. Support conversations are kept while they may still be relevant to your guarantee. Marketing data is kept until you unsubscribe. After that, information is deleted or anonymised.

Your rights

Depending on where you live, you can ask us to give you a copy of the personal information we hold about you, to correct it, to delete it, to restrict or object to how we use it, to receive it in a portable format, and to withdraw consent you previously gave. Residents of the European Economic Area and the United Kingdom have these rights under the GDPR; residents of California have equivalent rights under the CCPA/CPRA, including the right not to be discriminated against for exercising them. To exercise any of these rights, email support@officialpureliaeu.com from the address used on your order. We answer within one month and may need to verify your identity first. If you believe we have handled your data badly, you may also complain to the data protection authority in your country.

Children

This website and this product are for adults. We do not knowingly collect personal information from anyone under 18. If you believe a child has given us information, write to us and we will delete it.

Security

Our store runs over an encrypted connection and payment data is processed by PCI-DSS compliant providers. No system is perfectly secure, but we take reasonable technical and organisational measures to protect your information, and we will tell you and the relevant authority if a breach affects your data.

Changes

We may update this policy to reflect changes in our practices or in the law. The date of the version in force is the date it is published on this page.

Contact

Privacy questions and requests: support@officialpureliaeu.com.

Health & regulatory disclaimer

These statements have not been evaluated by the Food and Drug Administration. This product is not intended to diagnose, treat, cure or prevent any disease. Purelia is a dietary supplement, not a medicine and not a substitute for medical care, prescribed treatment or professional advice.

Intended for adults aged 18 or over. Do not use if you are pregnant or breastfeeding. Speak to your doctor before use if you take prescription medication — in particular antidepressants (SSRI or MAOI), sedatives, blood thinners or anticoagulants — if you have a diagnosed liver, kidney or metabolic condition, or if you are scheduled for surgery. Discontinue use and seek medical advice if you experience an adverse reaction. Keep out of reach of children.

Customer stories, before-and-after reports and any percentages shown on this website reflect individual experiences and post-purchase surveys. They are not a promise of results. Individual results vary.