Our 60-day money-back guarantee

We stand behind Purelia Complete Liver Support with a 60-day money-back guarantee. If you do not see the improvements you were hoping for, email us within 60 days of receiving your order and we will refund you in full.

You do not need to return anything. The guarantee applies even to opened and empty bottles. There is no return label, no restocking fee and no store credit — the refund goes back as money, to the payment method you used.

How to request a refund

Email support@officialpureliaeu.com with your order number and the email address used on the order. No questionnaire, no phone call. We reply within one business day and confirm the refund in writing.

When the money arrives

Approved refunds are issued to the original payment method within 5–10 business days. Your bank or card issuer may take a few additional days to show the credit on your statement. Refunds cannot be issued to a different card or account from the one used to pay.

Damaged, wrong or missing items

If your order arrives damaged, incomplete or incorrect, email us within 14 days of delivery with your order number and a photo of what you received. We will resend the correct item or refund it — your choice. You keep the item that arrived damaged; please do not send it back.

Orders that never arrive

If your order has not arrived 15 business days after despatch, or your tracking has not updated for 15 business days, contact us and we will resend or refund the order in full. See our Shipping Policy for the full timeline.

Cancelling an order

Orders can be cancelled free of charge at any time before despatch — email us as soon as possible and we will stop the order if it has not yet left our fulfilment centre. Once an order has been despatched, the 60-day guarantee above applies instead.

Subscriptions

Subscription orders are covered by the same 60-day guarantee. Renewals can be cancelled at any time before the next billing date — see our Cancellations policy.

Statutory rights

Nothing in this policy limits the rights you have under the consumer law of your own country, including any statutory right of withdrawal. Where your local law gives you more than this policy does, your local law applies.

Contact us

Questions about this policy, an order or your account: support@officialpureliaeu.com. A member of our team replies within one business day, Monday to Friday.

Health & regulatory disclaimer

These statements have not been evaluated by the Food and Drug Administration. This product is not intended to diagnose, treat, cure or prevent any disease. Purelia is a dietary supplement, not a medicine and not a substitute for medical care, prescribed treatment or professional advice.

Intended for adults aged 18 or over. Do not use if you are pregnant or breastfeeding. Speak to your doctor before use if you take prescription medication — in particular antidepressants (SSRI or MAOI), sedatives, blood thinners or anticoagulants — if you have a diagnosed liver, kidney or metabolic condition, or if you are scheduled for surgery. Discontinue use and seek medical advice if you experience an adverse reaction. Keep out of reach of children.

Customer stories, before-and-after reports and any percentages shown on this website reflect individual experiences and post-purchase surveys. They are not a promise of results. Individual results vary.