Where we ship

Purelia ships worldwide. Every order placed on officialpureliaeu.com ships free of charge — there is no minimum order value, no weight surcharge and no paid upgrade at checkout.

Processing time

Orders are prepared and despatched within 1–3 business days of payment being approved. Orders placed on weekends or public holidays start processing on the next business day. During promotions and sale periods, processing can take up to one extra business day.

Delivery time

After despatch, delivery normally takes 5–15 business days, depending on your country and on customs clearance for international orders. Delivery time is counted from despatch, not from the moment you place the order.

If your order has not arrived 15 business days after despatch, or if your tracking has not updated for 15 business days, email us at support@officialpureliaeu.com with your order number. We will investigate with the carrier and either resend your order or refund it in full.

Tracking and carriers

A tracking link is emailed to you as soon as your order is despatched. Every order travels on a tracked international service, and the final delivery to your door is completed by the postal or courier operator that serves your address. The service name shown at checkout is our despatch option for your country; the carrier that handles each leg of the route is shown on your tracking page.

Tracking pages can take a few days to show the first scan, and it is normal for tracking to pause between scans while a parcel is in transit or in customs. A quiet tracking page is not a lost parcel.

Split shipments

Orders with more than one item may arrive in more than one parcel, with separate tracking numbers, at no extra cost to you. If part of your order arrives without the rest, allow the remaining parcels a few more days before contacting us.

Addresses, customs and duties

Please check your shipping address carefully before confirming your order — we can only change an address before the order is despatched. Parcels returned to us because of an incorrect or incomplete address can be resent once the address is corrected, or refunded.

International orders may be subject to import duties, taxes or handling fees charged by your country. These charges are set by your local authorities, are not collected by us, and are the responsibility of the recipient.

Contact us

Questions about this policy, an order or your account: support@officialpureliaeu.com. A member of our team replies within one business day, Monday to Friday.

Health & regulatory disclaimer

These statements have not been evaluated by the Food and Drug Administration. This product is not intended to diagnose, treat, cure or prevent any disease. Purelia is a dietary supplement, not a medicine and not a substitute for medical care, prescribed treatment or professional advice.

Intended for adults aged 18 or over. Do not use if you are pregnant or breastfeeding. Speak to your doctor before use if you take prescription medication — in particular antidepressants (SSRI or MAOI), sedatives, blood thinners or anticoagulants — if you have a diagnosed liver, kidney or metabolic condition, or if you are scheduled for surgery. Discontinue use and seek medical advice if you experience an adverse reaction. Keep out of reach of children.

Customer stories, before-and-after reports and any percentages shown on this website reflect individual experiences and post-purchase surveys. They are not a promise of results. Individual results vary.